We'd love to hear from you! Whether you have questions, feedback, or need support, we're here to help.
Email: support@honeyconvert.com
Response Time: We typically respond within 24-48 hours
Support Hours: Monday - Friday, 9 AM - 5 PM EST
Make sure the file is a valid HEIC or HEIF format and under 100MB. Try refreshing the page and uploading again. If the problem persists, contact us with details about the file.
Your files are automatically deleted immediately after conversion. We do not store or retain any uploaded files on our servers.
Currently, we only support HEIC and HEIF to PNG conversion. We're working on adding support for additional formats in the future!
There's no hard limit on the number of conversions, but we ask that you use the service reasonably. Excessive automated usage may be restricted.
We display ads through Google AdSense to help cover server costs and keep the service free for everyone. We appreciate your understanding!
Yes! You can use our service for both personal and commercial purposes, as long as you comply with our Terms of Service.
If you encounter a bug or technical issue, please include the following in your email:
Have an idea for a new feature? We'd love to hear it! Send us your suggestions and we'll consider them for future updates.
For security or privacy-related concerns, email us at: privacy@honeyconvert.com
For legal matters, copyright issues, or DMCA requests, email: legal@honeyconvert.com
We appreciate your interest in HoneyConvert and look forward to hearing from you!
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